SHIPPING + RETURNS
SHIPPING
After your order has been processed and is ready to ship, you will receive an email with your tracking number.
RETURN & REFUND POLICY: DIGITAL PRODUCTS
All Sales Are Final
Due to the nature of digital products, all sales are final and non-refundable. Once your purchase is complete and access is granted, we are unable to offer refunds, returns, or exchanges under any circumstances.
Product Access
Upon purchase, you will receive instant access to your digital content. Please make sure that the email address and payment details you provide are accurate before you complete your order.
Support
If you experience any issues with downloading, accessing, or using your digital product, please contact our support team at help@supportingcast.com and we will be happy to assist you in resolving the problem.
Acknowledgment
By completing your purchase, you acknowledge that you understand and agree to this policy.
RETURN & REFUND POLICY: PHYSICAL PRODUCTS
Each physical item is made to order specifically for you. For this reason, we do not accept returns or exchanges for reasons such as size, change of mind, or buyer's remorse.
However, we will gladly replace or refund your order if:
- Your item arrives damaged
- There is a manufacturing defect
- You receive the wrong item
To process a claim, please email us at info@thisisironclad.com within 7 days of receiving your order, including:
- Your order number
- A description of the issue
- Clear photos of the product and packaging